FAQ's

        FA

        Food Dale – Frequently Asked Questions (FAQ)

        1. What is Food Dale?

        Food Dale is a food delivery app that connects you with your favorite restaurants and grocery stores. We deliver freshly prepared meals and everyday essentials straight to your door.

        2. How does Food Dale work?

        1. Download the Food Dale app.

        2. Sign up or log in.

        3. Choose your location.

        4. Browse restaurants or grocery stores.

        5. Add items to your cart and place your order.

        6. Track your delivery in real-time!

        3. What types of food can I order?

        You can order anything from local restaurants, including fast food, local favorites, beverages, desserts, and groceries — all delivered to you quickly.

        4. What areas does Food Dale serve?

        We currently operate in [Your City/Region]. We are expanding rapidly, so stay tuned for new service areas!

        5. Can I schedule orders in advance?

        Yes! Food Dale lets you schedule orders for a later time so your food arrives exactly when you want it.

        6. How do I pay for my order?

        We accept various payment options including:

        • Credit/debit cards

        • Mobile money

        • Cash on delivery (in selected areas)

        7. Is there a delivery fee?

        Yes, a small delivery fee is applied based on your distance from the restaurant or store. The fee is shown at checkout before you confirm your order.

        8. Can I track my order?

        Absolutely! Once your order is confirmed, you can track the delivery in real-time through the app.

        9. What if I have an issue with my order?

        If something goes wrong, you can contact our support directly through the app or email us at ccs@fooddale.com. We're here to help!

        10. How do I become a Food Dale driver or partner restaurant?

        Interested in joining us? Visit the “Join Us” section in the app or website to sign up as a delivery driver or restaurant partner.

        11. Can I cancel an order?

        You can cancel an order before it’s accepted by the restaurant. Once the food is being prepared or out for delivery, cancellation may not be possible.

        12. Is Food Dale available 24/7?

        Our availability depends on restaurant operating hours. Some areas may offer late-night or 24/7 delivery services.

        Q's

        It’s all in the name. At grub.com, you can order delivery online from your favorite local restaurants, liquor stores, grocery stores and dry cleaners.

        Enter your address in the search bar on the home page, select the category that you’d like to browse (i.e. Food), and press the orange Search button. On the results page, you can switch between categories by clicking the tabs at the top of the page. If you know exactly what you’re looking for (e.g. “Pinkberry”) or just have a general idea (e.g. “frozen yogurt” or “banana split”), you can also enter keywords into the second search bar.

        After you enter your address and press Search, you can sort the results alphabetically, or by customer rating, distance, or minimum subtotal. You can also select and combine filters like cuisine types or special offers.

        The default sort is based off of factors like distance, ratings, and your own personal ordering history. It’s not based on paid advertisements from merchants; besides the clearly marked Sponsored listings at the top of the results, we don’t charge merchants to improve their search rank, like some of the other guys do.

        Sure can. On both the search page and the menu page, you’ll see a message at the top of the screen that says, “Delivery for Today at ASAP.” This is the default setting. Click that, and you can select any delivery or pickup time up to one week in advance. Press Update and you’ll be ready to place your future order.

        If your order is scheduled for ASAP delivery or pickup, the merchant will already be in the process of preparing the order. For that reason, any changes or cancellations are best sent directly to the merchant. If your order is scheduled for delivery or pickup at some point in the future, you can cancel or change the order up to one hour before the scheduled time. Go into your Order History, locate the “Awaiting order” and click the “Cancel order” button.